Germantown Cab Co Inc

5350 Belfield Avenue,

Philadelphia, PA 19144-5816

tel.: (215) 438-8888‎

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Double-Charged my VISA card for a cab ride 8/5/2015

Hello Germantown Cab Company,

I recently used my Capital One VISA card to pay for a cab ride totaling $11.40. This charge was posted to my card twice, once on 8/5/2015 and again on 8/6/2015. There were not two separate cab rides, only one. The second charge is erroneous and needs to be refunded to my card.

Please contact me to let me know what other information you may need to refund the erroneous charge.
Thank you.
Heather Dooley

Germantown Cab G18

Friday May 2 it was reported to me that Cab G18 was on our campus in the AM (around 8:00) to drop off a student at our school program. Upon leaving the campus, this cab driver was driving out of the campus at an unsafe speed. We have clients and staff transitioning to other buildings at all times of day but foot traffic is heavier during the start and end of school, as well as meal times. Please advise your staff to enter and exit our campus safely at all times and abide by the speed limits posted.

Thank you,
Diane Drumheller
Devereux Foundation
Children’s Behavioral Health Services
Facilities & Safety Coordinator
Office 484-228-4836
Cell 484-645-7906

Horrible services

Mind you there only a few cabs at Germantown cabs that are friendly today was the worst this cab curse me out and left me and my mother on the corner I call customer service and they have not called me back that was an hour and a half
Brandy Smith

Taxi speeding
At the New Chop Specialty Care clinic on July 21. At approximately 11:20. The driver was driving at an excessive rate of speed. When told to slow down profanity was returned as he accelerated quickly away.
Michael Gibbons

Germantown Cab Review

Called Germantown Cab 5:30 am to arrange for a cab to come at 7 am. Cab company called me at 6:15 to confirm and I then changed the arrival time to 7:10. Went to wait at the front door at 7:05 and over the next hour made four calls to the cab company, each time receiving one excuse or another as to where was the cab. On the fourth call I cancelled the cab. The company had sufficient time to have a cab at my address on time and they failed miserably.

Marlisse Taylor

I called for a cab at 9:45pm today. A woman answers the first time saying they are having high call levels and i cant even order a cab. As I get a cab everyday. This was abnormal. I called right back. Another woman took my info still no cab. I called back and got Shacore who asked a woman if she had my address. I was told she said no. I called back for the original woman to be told they are not excepting calls. I am at work. With my daughter and i could call another company. The women are laughing and playing games it is now 10:42 and still no curtsey call or cab. I spend too much money with this company to be treated like this. Crittenden street

Germantown cab was the company. I go from 6201 Crittenden street 19138 to 110 Wissahickon ave Flourtown Pennsylvania. Or reversed several time a week. A $14 or $15 dollar ride and i always give a $5 tip. I dont drive so I need them and pay them well. The treatment I received last night was BS.

As a matter of fact my cab did not pull off til 11:05pm. To long...

Mother of Egypt

On March 16,2014 i called Germantown cab at approximately 7:00pm to the Wal-Mart at Cederbrook mall. I was then told a cab should be there in 45 minutes or less. After waiting patiently for an hour i decided to give them all call back to check on the status. When my call was answered, a young female answered the phone and stated, Im sorry but we're a little busy at the moment, but it should be there shortly. I waiting another 30 mins and still no cab.This time i called back someone said they would check for me, then said it hasn't been dispatched yet. She placed me on hold then another young female who said her name was Kia answered and acted as if i had just called, i informed her that i was just on hold and i had been waiting for a cab for over an hour. She rudely said "Its on the way!" And then hung up on me. I called back and asked for a manager. She told me she was the manager and began to argue with me. After a few moments of going back and fourth she placed me on hold again then a guy picked up the line and started the he was actually the manager! I explained to him that if they were busy and the young lady knew this it would've been fine if she would have said it would be an hour to two hour wait, but instead i was told 45mins or less and i was still waiting now for two hours, and my cab still hasn't been dispatched! He tells me that they don't really do pick ups at malls! But they do do pick ups at addresses and super markets......Wal-Mart IS A SUPERMARKET!!!!! I WILL NEVER USE GERMANTOWN CAB CO AGAIN!! I think from now on ill just stick to 215-225-2171 They have way better service and people skills. I'm not sure the actual companies name, but they are known buy the moniker "Papi Cab." They also have great rates and comfortable luxury sedans😃

nafeese holton

Rude dispatchers
Have used germantown taxi numerous times and never been told to call another cab company because it's out of their way. All the sudden now the Roosevelt blvd and Whitaker ave area is out of their way?!?! Yet another disappointed customer! Supposedly they only pick up if going back into germantown area, ok so why have they picked us up here near Whitaker and the blvd and dropped us off on American and Lehigh. Last I checked Lehigh and American is no where near germantown. They will never get another dime from me or anyone I can spread the word to.

Horrible service!!!!!!
Today(2/28/2013) my daughter call for a cab and was made to wait 2hrs. When she called to find out what was going on, her initial call she was told a hour. 2nd call no cab in the area but no longer than 1 hour. My daughter called back and was told 15 minutes and she asked to speak to a supervisor and was told to call another cab company, and they hung the phone up on her. It is so sad that there are companies out there that have no respect for their customers. You have to remember that without customers you would have no business!!!! It's a shame that's why I'm moving my daughter out of the sad City of Philadelphia. Good luck to the people that have to count on the Germantown Cab Co. By the way she had a 2 month old and a 4 year child with her. SHAME ON YOUR COMPANY!!!!!!!

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